Privacy Policy

How SAATH Support and Healing Network collects, uses, and protects your information

Last updated: September 2026  |  Effective Date: September 2026

SAATH Support and Healing Network ("SAATH," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.saathaustin.org or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our website.

1. Who We Are

SAATH Support and Healing Network is a 501(c)(3) tax-exempt nonprofit organization based in Austin, Texas (EIN: 42-3366572). We provide culturally responsive grief support, mental wellness education, community connection, and assistance programs to South Asian individuals and families.

Contact: info@saathaustin.org  |  978-289-7725  |  11917 Arch Hill Drive, Austin, TX 78750

2. Information We Collect

We may collect the following types of information:

  • Personal Information you provide voluntarily: When you fill out our contact, get-help, volunteer, or donation forms, you may provide your name, email address, phone number, mailing address, and any message you choose to share.
  • Donation information: When you donate via PayPal or Zelle, those platforms process your payment. We receive your name and email to issue acknowledgment letters. We do not collect or store credit card or bank account numbers on our website.
  • Automatically collected data: Our website may automatically collect certain technical information including your IP address, browser type, pages visited, and time of visit through cookies and standard web analytics.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and requests for support
  • Connect you with SAATH programs and resources
  • Process volunteer applications and onboard volunteers
  • Issue donation acknowledgment letters for tax purposes
  • Send organizational updates and program announcements (only if you opted in)
  • Improve our website and understand how visitors use it
  • Comply with legal obligations

4. Confidentiality of Support Requests

All information shared through our "Get Help" form — including your name, situation, and the type of support you are seeking — is treated as strictly confidential. This information is accessed only by designated SAATH staff or volunteers directly involved in connecting you with support. It is never sold, traded, or shared with any outside party without your explicit written consent, except as required by law.

5. How We Share Your Information

SAATH does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

  • Service providers: We may share information with trusted service providers (such as our form submission platform, Netlify) solely to operate our website and services. These providers are bound by confidentiality obligations.
  • Legal requirements: We may disclose information if required by law or in response to a valid legal process.
  • Safety: If we believe disclosure is necessary to protect the safety of any person, we may share relevant information with appropriate authorities.

6. Cookies and Analytics

Our website may use cookies — small text files stored on your device — to improve your experience. We may use Google Analytics or similar tools to understand website traffic. You can disable cookies in your browser settings; however, some features of the website may not function properly if you do.

7. Third-Party Links

Our website contains links to third-party websites such as PayPal, Facebook, and Instagram. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Security

We implement reasonable administrative and technical measures to protect the personal information we collect. However, no data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, please contact us at info@saathaustin.org. We will respond within 30 days.

11. Changes to This Policy

SAATH may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SAATH Support and Healing Network
Attn: Privacy
11917 Arch Hill Drive, Austin, TX 78750
Email: info@saathaustin.org
Phone: 978-289-7725